Refund & Cancellation Policy:
1. Overview
At NSG Softwares, customer satisfaction is important to us.
However, since we deal primarily in digital software licenses, activation keys, and online services, our refund and cancellation policy is limited to specific conditions.
This policy outlines the process, eligibility, and timelines for refunds and cancellations for purchases made through our store.
2. Nature of Products
Our products include:
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Software Licenses (Digital Delivery)
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Cloud and RDP Services
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Renewal Services and Add-ons
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Installation and Technical Support Services
Since most of these are intangible, license-based digital products, once a license key or software link is delivered, it cannot be taken back or reissued to another customer.
3. Refund Eligibility
Refunds are only approved in the following cases:
✅ Duplicate Payment:
If you are charged twice for the same order due to a technical or payment gateway error.
✅ Non-Delivery of Product:
If you made a successful payment but did not receive your license key, activation details, or service access within the committed delivery time (generally within 24 hours for licenses or 1–3 working days for service activation).
✅ Technical Error from Our Side:
If there was a technical issue on our system preventing you from receiving or activating your product.
4. Non-Refundable Cases
Refunds will not be issued under the following circumstances:
❌ Once a software license key, activation link, or download link has been delivered to your registered email.
❌ If you provide an incorrect email ID or fail to check your spam/junk folder.
❌ If your system or device does not meet the minimum requirements to install or run the software.
❌ If you purchased a product by mistake or changed your mind after activation.
❌ If a third-party software vendor (e.g., Tally, Busy, Microsoft, etc.) changes pricing or product features after your purchase.
❌ If the issue lies with third-party software incompatibility or customer-side configuration errors.
All customers are advised to check product descriptions, compatibility, and requirements before making a purchase.
5. Cancellation Policy
Since our products are digitally delivered, order cancellations are allowed only before delivery of the license or activation information.
If your order is still pending and no delivery has occurred, you can request a cancellation by contacting our support team.
Once the digital product or key has been delivered, cancellation is not possible.
6. Refund Procedure
If your refund request meets the above criteria:
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Send a refund request email to support@nsgsoftwares.com with the following details:
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Order ID / Invoice Number
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Date of Purchase
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Payment Mode (Razorpay, PayPal, Bank, etc.)
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Reason for Refund
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Our team will verify your claim within 3–5 business days.
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Upon approval, refunds will be processed through the same payment method used for purchase.
7. Refund Timeline
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Refund approval: within 3–5 working days of request.
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Refund reflection in account: within 7–10 working days, depending on your payment provider or bank.
8. Late or Missing Refunds
If you haven’t received your refund after 10 working days:
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Check your bank or payment account again.
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Contact your bank or payment provider (as some refunds take time to reflect).
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If the issue persists, contact us at support@nsgsoftwares.com with your transaction reference ID.
9. Service-Based Refunds
For service-related purchases (e.g., RDP setup, cloud configuration, or software installation):
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If work has not yet begun, a full refund can be issued.
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Once partial or full service is delivered, refund eligibility will be decided on a case-by-case basis after verifying service logs.
10. Contact for Refund Support
For all refund and cancellation-related queries, please contact:
NSG Softwares
Email: support@nsgsoftwares.com
Website: https://nsgsoftwares.com/store
Address: Malda, West Bengal, India
11. Legal & Compliance
This Refund Policy complies with:
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Information Technology Act, 2000 (India)
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Consumer Protection (E-Commerce) Rules, 2020
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Razorpay and PayPal Refund Guidelines
All disputes, if any, shall be subject to the jurisdiction of the courts of Malda, West Bengal, India.
