Shipping & Delivery Policy:
1. Overview
At NSG Softwares, we specialize in delivering digital products, including software licenses, activation keys, cloud access credentials, and IT services.
This Shipping & Delivery Policy outlines how and when your purchased products or services are delivered.
2. Nature of Delivery
Our products are digitally delivered, and no physical shipment is involved unless explicitly stated for certain hardware-based solutions or documentation.
Delivery is typically made via:
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Email (for license keys, activation links, and invoices)
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Customer Dashboard / Portal (for downloads and service access)
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Remote Access Setup (for cloud, RDP, or virtual services)
You will receive all necessary details at the email address provided during checkout.
3. Delivery Timelines
a. Software License Products
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Delivery Time: Within 1 to 24 hours of successful payment confirmation.
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Method: License key or activation link sent to your registered email.
b. Cloud / Remote Desktop (RDP) Services
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Delivery Time: 1 to 3 business days, depending on configuration requirements.
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Method: Access credentials and setup details shared via secure email or dashboard.
c. Installation & Setup Services
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Delivery Time: Scheduled as per mutual convenience between the customer and our support team.
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Method: Remote setup via secure session tools (e.g., AnyDesk or TeamViewer).
d. Custom or Enterprise Orders
For bulk, enterprise, or custom license orders, delivery timelines will be communicated individually after order verification.
4. Order Confirmation
Once your order is placed:
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You’ll receive an Order Confirmation Email with invoice details.
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A Delivery Email containing license keys, credentials, or setup details will follow after successful payment verification.
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You can also log in to your My Account section on our store to view order status and downloads (if applicable).
If you do not receive your delivery email within the specified time, please check your Spam/Junk folder or contact us directly.
5. Delivery Delays
Delivery may be delayed in the following cases:
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Incorrect or invalid email address provided
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Payment verification delay or gateway issue
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Technical or vendor-side server downtime
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National holidays or non-working days
We will inform you promptly in case of any delay and provide an updated delivery timeline.
6. Delivery Charges
As all our standard products are delivered electronically, no shipping charges apply.
If a product or service requires physical delivery (in rare cases), applicable delivery charges and timelines will be communicated prior to dispatch.
7. Failed or Undelivered Orders
If you have completed a payment but haven’t received your license or delivery email within the mentioned time:
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Verify your registered email and spam folder.
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Check your order status under “My Account” on our store.
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If still unresolved, contact us at support@nsgsoftwares.com with your order ID.
We will investigate and reissue your product details within 24 hours after verification.
8. International Delivery
All our digital products can be delivered worldwide via email.
However, some products or services may be restricted based on software vendor licensing terms or regional regulations.
In such cases, our team will contact you to discuss alternatives or process a refund if necessary.
9. Modification of Delivery Details
If you entered an incorrect email address or wish to update your delivery contact details, please inform us immediately at support@nsgsoftwares.com before delivery is processed.
Once the license or product has been issued, we cannot modify delivery information.
10. Delivery Confirmation & Proof
All digital deliveries are logged with:
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Time and date of dispatch
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Recipient email ID
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Server and IP logs for confirmation
This acts as proof of successful delivery for record and compliance purposes.
11. Customer Responsibility
You are responsible for:
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Providing a valid and accessible email address
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Checking spam/junk folders before reporting undelivered items
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Downloading and saving your license or activation details securely
12. Contact for Delivery Assistance
For any concerns related to product delivery or activation, please contact:
NSG Softwares
Email: support@nsgsoftwares.com
Website: https://nsgsoftwares.com/store
Address: Malda, West Bengal, India
Our support team is available Monday to Saturday, 10:00 AM – 7:00 PM (IST) to assist you.
